Refund & Cancellation Policy

CastBank operates on a subscription-based model. This policy explains your rights and options regarding cancellations, pauses, and refunds for all paid plans including Talent, Crew, and Producer Suite subscriptions. By subscribing to any CastBank plan, you agree to the terms set out in this policy.

CastBank offers the following paid subscription tiers:

• Talent Monthly — recurring monthly subscription for talent members
• Crew Monthly — recurring monthly subscription for crew members
• Producer Suite — project-based subscription for production companies

All subscriptions are billed in advance on a monthly basis and renew automatically unless cancelled before the renewal date.

You may cancel your subscription at any time from your account settings under Settings → Billing. Cancellation takes effect at the end of your current billing period. You will retain full access to all subscription features until that date.

No partial refunds are issued for unused days remaining in a billing period after cancellation. Your access continues until the period ends, at which point your account reverts to a free tier.

Instead of cancelling, you may pause your subscription for up to 3 months. During a pause, your billing is suspended and your profile is hidden from search results. Your data, applications, and connections are preserved in full.

To pause your subscription, go to Settings → Billing → Pause Subscription. Your subscription will automatically resume at the end of the pause period unless you cancel first.

CastBank does not offer refunds for subscription charges, including:

• Charges for the current or past billing periods
• Charges where the subscription was not used or was used infrequently
• Charges following an automatic renewal that was not cancelled in time
• Producer Suite charges after a project has been created

We strongly recommend cancelling at least 24 hours before your renewal date to avoid being charged for the next billing period.

In exceptional circumstances, CastBank may issue a full or partial refund at our sole discretion. Situations we may consider include:

• A verified technical error on our platform that prevented you from accessing your subscription
• A duplicate charge caused by a billing system error
• A charge made after a confirmed cancellation request was submitted

To request a discretionary refund, contact us at [email protected] within 7 days of the charge with your account email and a description of the issue. We aim to respond within 3 business days.

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting CastBank support, we reserve the right to immediately suspend your account pending investigation. Fraudulent chargebacks may result in permanent account termination and reporting to relevant authorities.

If CastBank offers a free trial, your subscription will automatically convert to a paid plan at the end of the trial unless you cancel before the trial ends. You will be notified by email at least 3 days before your trial expires. Cancellation during a free trial will not result in any charge.

Producer Suite credits and project slots are non-transferable and non-refundable once a project has been created. Unused credits at the end of a billing period do not roll over.

CastBank reserves the right to modify this Refund & Cancellation Policy at any time. Material changes will be communicated via email and a notice on the platform at least 14 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated policy.

For questions about this policy or to request a refund review, please contact: